Operation
Manage what was delivered. Not every initiative ends at delivery — many require sustained activity. Operation governs the ongoing management of delivered outcomes, following the operational plan produced during execution.
Key Artifacts
- Activity logs documenting actions taken
- Incident records for reactive responses
- Performance data against operational metrics
- Recommendations for improvement
Recurring Tasks
Scheduled, repeatable activities with AI assistance. Predictable, periodic actions that maintain the health or effectiveness of the delivered outcome.
| Domain | Examples |
|---|---|
| Software | Dependency updates, security patch review, performance monitoring |
| Marketing | Content calendar execution, analytics review, campaign optimization |
| Research | Data collection rounds, literature monitoring, progress reporting |
| Operations | SLA compliance checks, vendor reviews, process audits |
Reactive Responses
Triggered actions in response to events or conditions. When something happens that requires attention, the operational plan defines the response protocol.
| Domain | Examples |
|---|---|
| Software | Incident response, bug triage, performance degradation |
| Marketing | Negative sentiment spike, competitor action, viral opportunity |
| Research | Unexpected data pattern, equipment failure, protocol deviation |
| Operations | SLA breach, vendor outage, compliance finding |
Manual Activities with AI Guidance
Human-led work supported by AI recommendations and context. Some operational activities require human judgment but benefit from AI's ability to synthesize information and suggest actions.
Collaboration Modes in Operation
Supervised: Human reviews every operational action. Critical for high-stakes environments like financial systems or regulated industries.
Observed: AI handles routine operations while human monitors. Human intervenes when anomalies appear. Standard for most production environments.
Autonomous: AI responds to events within defined boundaries, escalating only when conditions exceed its authority. Suitable for well-understood, high-volume operations.